Refund policy

Returns

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To start a return, you can contact us at passengerprincessfinds@gmail.com.. Please note that returns will need to be sent to the following address: [1207 N Zang Blvd Unit 252 Dallas, TX Zipcode 75203]

  • After your return request is accepted, you have to purchase a shipping label and send the item back to the address provided above.

  • Items sent back to us without first requesting a return will not be accepted

  • Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at passengerprincessfinds@gmail.com. 

**Damages and issues **
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Custom and Personalized Order Policy

The final print quality depends on the quality and formatting of the files or photos provided by the customer. We are not responsible for blurry, pixelated, distorted, cropped, or otherwise poor-quality results caused by low-resolution, incorrectly sized, or improperly formatted customer-submitted files. If you have submitted such a file the custom and personalized orders are final sale and non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at passengerprincessfinds@gmail.com.

Cancellations

Because we begin processing and producing orders shortly after they are placed, orders cannot be canceled once they have been submitted.

If you believe you made an error with your order, please contact us as soon as possible at passengerprincessfinds@gmail.com. We will do our best to assist with changes when possible, but changes are not guaranteed.

This cancellation policy does not limit any rights you may have where cancellation or withdrawal is required by applicable law.

European Union Right of Withdrawal

If your order is being shipped to the European Union, you may have a legal right to withdraw from certain purchases within 14 days in accordance with applicable EU consumer protection laws.

However, the 14-day right of withdrawal does not apply to goods that are made to order or clearly personalized for the customer. Therefore, custom or personalized Passenger Princess Finds products are final sale and are not eligible for cancellation or return under the EU 14-day cooling-off period, except where required by law.

For eligible non-personalized products, applicable EU withdrawal rights will continue to apply.